進出口客服是做什么的?本文提供進出口客服的崗位職責例子,包括詳細的工作內容及任職要求。
-------------------------------------------------
一、工作內容：負責國際空運進出口的跟單工作。
1、接受客戶委托，安排定艙和下達作業(yè)部門貨物的作業(yè)指令，聯(lián)系海外代理，對貨物進行全程的監(jiān)控以及相關應收、應付費用的確認和錄入；
2、解答客戶的咨詢；
3、和代理、客戶進行費用確認。
二、任職要求：
1、全日制本科以上學歷，英語CET-6（讀、聽、寫熟練）；
2、相關物流行業(yè)1年以上工作經驗；
3、有較強的責任心和敬業(yè)精神，做事嚴謹細心，思路清晰敏捷，具有良好的溝通表達及協(xié)調能力。
-------------------------------------------------
1、根據(jù)與客戶簽約工作范圍書，處理客戶委托的業(yè)務。
2、制作業(yè)務單證、業(yè)務臺帳、報告（SOP文件之各類客戶管理報告）并進行分類歸檔。
3、根據(jù)倉庫管理和關務專員提供的信息及時更新系統(tǒng)數(shù)據(jù)信息。
4、核對客戶提供信息的齊全性，確保單單相符，單證相符。
6、挖掘現(xiàn)有客戶需求，提供延伸服務，推廣增值服務。
-------------------------------------------------
Position Definition:
Responsible for managing and coordinating the shipment process through liaison with the parties involved to ensure the smooth delivery of shipper’s items
Essential Duties:
Advising on the rates for booking of sea freight and airfreight;
Preparing draft OBL / AWB and submitting to the respective shipping / airfreight agent and issuing of insurance policy;
Booking with shipping/airfreight agents, etc.
Providing support by ensuring all documentation required for a smooth customs clearance are in order;
Sending of pre-alert to destination office / agent of the shipment before departs of vessel;
Responding to shippers’ enquiries as needed;
Follow up with destination office / agent until shipment is being delivered and shipper has received shipment in good condition;Handling of complaints, service recovery, claims of insurance;
Be responsible for verify the job cost and make sure it’s in line with company’s standard.
Billing of invoices to meet deadlines;
Responsible for updating the latest customs regulations.
Responsible for back up client docs data to company’s server.
Responsible for upload required information to company’s system based on company’s requirement.
On-site job supervise is required when necessary.
Position Definition:
Responsible for managing and coordinating the shipment process through liaison with the parties involved to ensure the smooth delivery of shipper’s items
Essential Duties:
Advising on the rates for booking of sea freight and airfreight;
Preparing draft OBL / AWB and submitting to the respective shipping / airfreight agent and issuing of insurance policy;
Booking with shipping/airfreight agents, etc.
Providing support by ensuring all documentation required for a smooth customs clearance are in order;
Sending of pre-alert to destination office / agent of the shipment before departs of vessel;
Responding to shippers’ enquiries as needed;
Follow up with destination office / agent until shipment is being delivered and shipper has received shipment in good condition;Handling of complaints, service recovery, claims of insurance;
Be responsible for verify the job cost and make sure it’s in line with company’s standard.
Billing of invoices to meet deadlines;
Responsible for updating the latest customs regulations.
Responsible for back up client docs data to company’s server.
Responsible for upload required information to company’s system based on company’s requirement.
On-site job supervise is required when necessary.